This may be an issue our technical team will need to resolve.  If you have an issue with the performance of your camera, click on the settings button in the top right corner of the main screen of the camera. It will look like 3 little dots or a pencil.  

 

Then click on "Device Information".  Take a screen shot of the screen or write down the "Device ID" and email that Device ID to us along with the issue your camera is having.  

 

You can email us at help@smartpointco.com. (We recommend taking a screen shot and emailing it to us so you can be sure there are no typos).  It helps if you are able to take a video of the problem or screen recording and you can attach that to the email also. See below for a visual.