FAQ - Trouble Shooting | Smartpoint

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Frequently Asked Questions

& Trouble Shooting

Setting up your Smart App account

Device won't connect to WiFi

Device is linked to another account

Using 2.4GHz and 5GHz WiFi networks

Resetting you smart device

Scanning the QR code

Purchasing Cloud Storage

Using your Cloud Storage to view Recorded Events

Updating WiFi when you get a new Router/Modem on your Cameras when you have a Cloud Subscription

Canceling your Cloud Storage subscription

Finding your Device ID

Mounting Cameras

Updating WiFi network on smart device if you get a new router/modem

Deleting Smart Device in the Smart App

Micro SD Card and recording settings

Motion detection

Checking past recorded video

Downloading recorded video & photos to your phone's photo album

Viewing multiple Camera feeds at the same time

Adding more than one Camera to your Smart App

Changing device layout in you App Home Screen

Moving device from one room to another in the same house

Using Smart Camera basic functions

Using the Message Center

Connecting your Smart device to Alexa & Google Home

Running a Network Diagnosis Report & sending it to us

Camera or Cameras all went offline suddenly

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